Description
The Customer Relationship Executive will represent Digitide Solutions Limited and serve as the first point of contact for customers. The role handles inquiries, provides product and service information, resolves issues and complaints, builds long-term relationships, maintains customer records, collaborates with other teams, and ensures compliance with company standards. Required capabilities include communication, interpersonal skills, customer service orientation, MS Office and customer relationship management tool proficiency, independent work, time management, problem-solving, and conflict resolution. Prior customer-facing experience is preferred, while BFSI industry knowledge is an asset.
