Description
The Customer Relationship Executive will represent Digitide Solutions Limited and serve as the primary customer contact, handling inquiries, providing product and service information, resolving issues, maintaining interaction records, and building long-term customer relationships. The role also involves analyzing customer feedback, recommending suitable solutions, collaborating with internal teams, and helping develop strategies to improve customer satisfaction and loyalty. Required capabilities include communication, problem-solving, conflict resolution, organization, and proficiency with MS Office and customer relationship management tools; prior customer-facing experience and BFSI industry knowledge are preferred.
