Description
The Customer Relationship Executive will represent Digitide Solutions Limited and serve as the first point of contact for customers, handling inquiries, resolving issues, providing product and service information, building customer relationships, identifying needs, and collaborating with internal teams to improve service delivery. The role also involves protecting customer data, providing feedback to management, monitoring industry trends, and contributing to strategy sessions. A high school diploma or equivalent and 1–2 years of customer-facing experience are required, with BFSI experience preferred; the role also requires strong communication, problem-solving, organizational, CRM, and customer-service skills.
