Description
The Customer Relationship Executive will represent Digitide Solutions Limited and serve as the first point of contact for customers. The role involves greeting customers, handling inquiries, providing product and service information, resolving issues and complaints, building long-term relationships, collaborating with cross-functional teams, maintaining customer records, and contributing feedback to improve satisfaction and loyalty. The position requires strong communication, problem-solving, organizational, and time-management skills, CRM proficiency, and prior customer-facing experience, preferably in the BFSI industry.
