Description
The Customer Relationship Executive will represent Digitide Solutions Limited and serve as the primary customer contact, handling inquiries, providing product and service information, resolving issues and complaints, and maintaining customer relationships. The role also involves collaborating with internal teams, conducting market research, gathering customer feedback, developing engagement strategies, and maintaining interaction records. Required qualifications include strong communication and interpersonal skills, customer service orientation, rapport-building ability, inquiry and complaint-handling proficiency, basic sales and marketing knowledge, CRM familiarity, problem-solving and analytical skills, independent work and time-management ability, MS Office proficiency, and a positive customer-focused attitude.
