Description
The Customer Relationship Executive will represent Digitide Solutions Limited and serve as the primary customer contact, handling inquiries, providing product and service information, resolving issues and complaints, and maintaining customer relationships. The role also involves collaborating with internal teams, conducting market research, gathering customer feedback, supporting customer engagement strategies, and maintaining interaction records. Required capabilities include communication, empathy, rapport-building, CRM proficiency, analytical and problem-solving skills, independent task management, and Microsoft Office proficiency; BFSI industry knowledge is an asset.
