Description
Percepta is hiring a Customer Relationship Service Representative in Asheville, North Carolina to support luxury automobile-brand customers through phone and other contact channels. The role handles customer inquiries, technical and billing issues, product knowledge, CRM documentation, vendor troubleshooting, and escalations, while maintaining service-level metrics and customer loyalty. A high school diploma or equivalent is required, along with 1–2 years of experience in training, public relations, sales, marketing, or customer service; experience with customer contact systems is required. The position offers a starting rate of $17.50 per hour and health, dental, vision, life insurance, FSA, HSA, paid time off, tuition reimbursement, and other employee benefits.
