Description
iManage is hiring a Customer Reliability Engineer to support the reliability, observability, and incident response of its cloud platform. The role involves troubleshooting distributed cloud services, leading P1/P2 incidents, conducting root-cause analysis, improving dashboards and synthetic monitoring, driving automation and self-service, and serving as a subject matter expert for platform support. It requires 3–5 years of technical escalation experience, strong SQL, Python, Bash/Shell, PowerShell, and REST API skills, and knowledge of Azure Kubernetes Service and observability platforms. The position is hybrid, requiring in-office presence on Tuesdays and Thursdays, and offers a US annual base salary of $103,000–$159,000 plus benefits.
