Description
Tailscale is hiring a Customer Reliability Engineer to own complex, ambiguous post-sales technical escalations, investigate and reproduce difficult bugs, communicate with customers, and create engineering handoff packages. The role partners with Customer Success, Support, and Product/Engineering, monitors recurring issues, and contributes to product improvements and runbooks. Candidates need at least four years of technical support or escalation experience, hands-on networking and overlay-networking knowledge, Go and Python debugging skills, and experience with Linux, macOS, Windows, cloud infrastructure, Kubernetes, and packet analysis. The position offers a US base salary of $115,000–$144,000, equity, variable commission for quota-based roles, and comprehensive health, vision, and dental benefits.
