Description
LoadUp is hiring a full-time Customer Resolution Agent to resolve customer and Loader concerns through phone, text, chat, and email. The role involves empathetic listening, de-escalation, investigation of service issues, damage claims, billing disputes, and complaints, resolution through credits or refunds, proactive follow-up, accurate documentation, and trend analysis. Candidates should have strong communication, problem-solving, organization, and customer-service skills; experience in customer service, conflict resolution, claims, or escalations is preferred. The position is onsite in Alpharetta, Georgia, with evening and weekend availability, health and wellness coverage, paid time off, a 401(k) match, and other benefits.
