Description
NuCO2 is hiring a Customer Resolution Manager to lead a team of Customer Resolution Specialists and oversee escalated customer complaints involving service delivery, pricing, billing, contracts, account management, and equipment issues. The role manages customer retention, contract-cancellation prevention, SLA attainment, case backlogs, performance metrics, process improvements, and cross-functional escalation, while coaching and developing the team. Candidates need a high school diploma or GED, at least five years of customer-facing experience, and at least three years of leadership experience; an associate's or bachelor's degree is preferred. The position offers medical, dental, vision, prescription, retirement, paid time off, and other benefits.
