Description
The Customer Resolution Specialist acts as an escalation point for internal departments and external customers, resolving disputes involving invoicing, plan types, services, data setup, and equipment service. The role coordinates customer actions, provides service-metric reports, maintains accurate contracts and pricing documents, and meets quality, productivity, and KPI targets. It requires strong customer service, communication, analytical, Microsoft Office, and organizational skills, along with at least one year of sales-coordinator or administrative-assistant experience, two years of customer service experience, and billing or account-resolution experience. A high school diploma or equivalent is required, while an associate's degree in business administration or accounting is preferred.
