Description
Priority Commerce is hiring a Customer Retention Analyst in Alpharetta, Georgia, to analyze customer behavior, service interactions, account activity, and business trends to identify churn risks and develop proactive retention strategies. The role partners with Client Service, Operations, Sales, Product, and other teams; creates retention and churn reports, dashboards, and scorecards; performs root-cause analysis; and supports customer recovery and automation initiatives. Candidates need a bachelor's degree or equivalent experience, at least two years of relevant experience, strong analytical and communication skills, and proficiency with Excel and data visualization tools; SQL experience is preferred. The compensation range is $85,000 to $117,000, with medical, dental, and vision coverage among the benefits.
