Description
ELVTR is hiring a Customer Retention Manager to own the retention process for its online education customers, manage refund requests, negotiate retention solutions, recover overdue payments, reduce chargebacks and defaults, analyze retention metrics, and improve retention workflows. The role requires at least three years of experience in sales retention, customer retention, customer success, or a related field, strong negotiation and communication skills, and experience supporting customers in the United States. It is a full-time, remote position with a 9 AM–6 PM EST schedule and includes performance-based bonuses, professional development, and health and wellbeing benefits.
