Customer Retention Specialist at Street Group

Street Group is hiring an L2 Customer Success Manager, also described as a Customer Retention Specialist, in Manchester on a hybrid basis with up to two days working from home. The role supports property technology clients using Spectre through strategy calls, quarterly business reviews, training, retention and objection-handling conversations, issue resolution, upsell and cross-sell opportunities, face-to-face visits, technical support, and feedback to product and sales teams. Candidates should have a background in customer success or retention, strong communication and organisational skills, and adaptability with new tools. The salary is £30,000–£36,000 dependent on experience, with OTE up to £42,000.