Description
Volz Servos GmbH is hiring a Customer Returns Coordinator / Complaint Management for Electromechanical Actuators to manage the full returns process for electromechanical actuators, serve as the primary customer contact for technical complaints, coordinate internal service, quality, production, and development teams, organize technical analysis and corrective actions, maintain documentation, support root-cause analysis, and monitor processing times and escalations. The role requires technical training or a comparable qualification, experience in a technical environment, knowledge of electromechanical products, strong communication and organizational skills, ERP and ticketing-system proficiency, and German and English language skills. It is a full-time permanent on-site position with flexible working hours and a possible four-day workweek.
