Description
The Customer Service Administrator (m/f/d) Second Level Support will provide full-time second-level support for a pharmaceutical trading company in Merzig. The role maintains and updates customer master data, processes contract and company-change documents, reviews and assigns customer data, handles complex customer and data requests, supports First Level Support during high call volume, collaborates with specialist departments, and contributes to process optimization. Candidates need commercial training, at least two years of professional experience, MS Office and CRM or merchandise-management experience, and strong communication and organizational skills. The position is fixed-term for one year, with rotating weekday shifts and the option to work temporarily from home.
