Description
Allica Bank is hiring Customer Service Advisors to provide first-line support to retail and SME customers through chat, telephony, and social media, while handling case management, payments, complaints, KYC referrals, account servicing, and other back-office activities. The role requires customer-facing and telephone service experience, familiarity with core banking systems and social media, complex complaint resolution, financial-services knowledge, and strong communication skills. The position offers flexible and hybrid working, private health cover, pension contributions, a discretionary bonus scheme, and other employee benefits.
