Summary from listing
Nominet is hiring a permanent hybrid Technical Support Analyst to provide first-line technical support to Registrars, Registrants, and Law Enforcement partners using Nominet products. The role covers break-fix support, product advice, incident resolution, root-cause analysis, knowledge-base development, solution improvements, and ad-hoc customer and internal queries. It requires front-line API or SaaS support experience, DNS and IT knowledge, ticketing-system experience, troubleshooting, and communication skills. The position operates on a rotating shift pattern with at least 20% time in the Oxford office and offers a 34-hour week, healthcare, pension, and other benefits.
