Description
The Customer Service Advisor combines customer service, sales, and account management in a telephone-based Customer Dialogue Center. Responsibilities include advising customers, acquiring new customers, cross-selling and upselling, managing receivables and payment plans, de-escalating difficult conversations, closing cases, and maintaining customer master data. The role requires commercial training or a comparable qualification, communication and service skills, sales ability, and resilience under high call volume; SAP, MS Office, and energy-industry knowledge are advantageous. It is a 12-month contract with rotating shifts from 08:00 to 18:00, mobile work where possible, and benefits including pension, onboarding, training, a canteen, parking, and a job ticket.
