Description
DHL is hiring a Customer Service Representative to handle bookings, enquiries, shipment status, tracking, and other customer service requests through phone, email, and chat. The role also involves resolving customer issues, maintaining service standards, building customer loyalty, and assisting with onboarding and training of new recruits. Candidates need strong communication, telephone, conflict-resolution, selling, negotiation, and customer-service skills, plus French and English proficiency, prior call-center experience, two years of DHL sales, operations, or customer-service experience, and a university degree or higher diploma.
