Description
The Customer Service Agent will answer incoming calls, respond to routine questions and complaints, log call information, direct callers to the appropriate department or agency, and support emergency operations, special projects, and training. The role requires accurate keyboarding, strong customer service, communication, multitasking, and organizational skills, along with a high school diploma or equivalent, availability for assigned shifts between 6:30 a.m. and 11 p.m., and successful background and drug screening. A bachelor’s degree and at least one year of professional inbound call center customer service experience are preferred. Benefits include PF, gratuity, and bonus.
