Description
1GLOBAL, a technology-driven global mobile communications provider, is seeking a Customer Service Agent to join their French support team in São Paulo. The role involves providing first-line technical support via phone and email, tracking customer issues, escalating complex cases to Technical Support in Portugal, and collaborating with Service Account Managers to manage customer relationships. Candidates should possess thorough knowledge of Microsoft Office, ticketing systems, and customer service procedures, along with excellent French and English communication skills.
