Description
The Customer Service Agent acts as the initial touchpoint for clients, aiming to uphold stringent quality benchmarks and foster customer loyalty. This role involves delivering superior customer care by aligning product offerings with individual needs, surpassing KPIs and targets specific to their supported business lines, and consistently embodying Teleperformance's mission and values during interactions. The company operates primarily in the BFSI sector and conducts background checks due to financial regulations requiring employees to maintain good credit scores and no criminal history.
