Description
The Customer Service Agent acts as the initial contact for clients, ensuring high-quality interactions and fostering customer loyalty. This role involves delivering excellent customer care by aligning product offerings with customer needs, meeting KPIs, and upholding Teleperformance's mission and values. The agent handles inquiries via various channels like voice calls, chat, email, and social media, resolves complaints, manages data accurately, escalates complex issues, and continuously improves their understanding of client products and services. Additionally, they monitor their performance using scorecards, contribute to continuous improvement initiatives, manage personal attendance, adhere to regulatory guidelines, and promote diversity and teamwork.
