Description
Thomas Scientific is hiring a hybrid Customer Experience Agent to serve as the primary customer contact across phone, email, chat, and web. The role manages the full order lifecycle, provides product and application guidance, prepares and converts quotes, resolves pricing, shipping, returns, and invoicing issues, supports strategic accounts, maintains CRM and order-management records, and meets service metrics. Candidates need a high school diploma or GED, at least one year of relevant customer-service, order-management, inside-sales, or contact-center experience, strong communication and computer skills, and the ability to work in a fast-paced environment. Benefits include medical, dental, and vision coverage, 401(k), paid time off, and professional-development opportunities.
