Description
UENI is hiring a Customer Service Agent to support customers through support, proactive customer success, and retention activities. The role handles enquiries by chat, email, and phone; assists with websites, subscriptions, billing, domains, emails, and account access; supports onboarding, payments, reactivation, and engagement campaigns; and manages cancellations, pricing concerns, and objection handling. Candidates must be based in Latin America, have prior customer-facing experience, strong English communication skills, and familiarity with relevant customer platforms and digital products. The schedule is Monday to Friday with one working weekend per month, 9am to 6pm Central time.
