Description
Emprise Bank is hiring a Customer Service Agent Manager - Digital to lead customer experience, digital engagement, business banking support, team leadership, and continuous process improvement within its Contact Center. The role owns digital and business banking customer journeys, analyzes feedback and operational metrics, manages escalated issues, supports sales and financial solutions, oversees digital support operations, and develops team members. Candidates need at least two years of experience in banking, financial services, digital banking, or a related customer service environment, with contact-center, leadership, and digital-banking knowledge preferred or required.
