Description
Hong Leong Bank is hiring a Customer Service & Operations Manager in Klang Valley, Malaysia. Reporting to the Branch Manager, the role leads and mentors the branch operations team, maintains daily branch operations and bank policies, supports regulatory compliance and reporting, handles customer inquiries and complaint escalations, and drives sales of banking and financial products through lead generation, cross-selling, credit assessment, and relationship management. Applicants must be Malaysian citizens with a degree, diploma, or professional certification, 4–5 years of related branch customer service, branch sales, or retail outlet management experience, and strong leadership, communication, organizational, and planning skills.
