Description
Hong Leong Bank is seeking a Customer Service & Operations Manager for their KL Main Branch. This role involves managing daily branch operations, ensuring compliance with regulations like HLB's policies and BNM reporting, and handling customer inquiries. The manager will lead and mentor the operations team, focusing on improving customer service, driving sales through cross-selling banking products, and building customer relationships. Key responsibilities also include assessing credit applications, complying with statutory requirements such as FSA, KYC, and AMLA, and adhering to internal policies.
