Description
The Customer Service Manager oversees daily customer communications, inquiries, and complaints; manages ERP transactions; reviews customer purchase orders; coordinates with Sales, Procurement, Finance, Quality, Warehouse, and Logistics; and supports audits and operational KPIs. The role also leads and develops a customer-service team, sets objectives, monitors performance, provides coaching and training, and promotes a high-performance culture. A bachelor’s degree or at least three years of supervisory experience is required, visa sponsorship is unavailable, and the position offers medical, dental, and vision insurance plus a $70,000 to $85,000 salary range.
