Description
Amazon is hiring a Customer Service Associate for its Shipping and Delivery Support team in Las Trancas, Veracruz. The role serves as the first point of contact for customers in Mexico, supports successful deliveries by coordinating with customers, drivers, carriers, and delivery service partners, and handles inquiries through phone, chat, and email in Spanish. The position offers 40 hours per week across varied daytime shifts, with customer service available Sunday through Saturday from 10:00 to 19:00, and requires flexibility for different shift patterns and national holidays. The salary is $15,963.84 MXN per month plus benefits, with a high school diploma or equivalent and experience working with changing priorities and schedules required; English fluency and Windows and Microsoft Outlook experience are preferred.
