Description
DNAM Brands is hiring a Customer Service Associate to provide friendly and efficient support to customers through email and chat on platforms such as Whatnot and TikTok. The role handles inquiries, resolves complaints, processes orders, returns, exchanges, and refunds, maintains CRM or POS records, escalates complex issues, and meets response-time and customer-satisfaction goals. The position requires strong communication, problem-solving, multitasking, customer service, computer, and data-entry skills, along with at least one year of customer service experience; TikTok Shop and Shopify experience is a plus. The schedule is Monday through Friday and weekends as needed, from 8:00 AM to 4:30 PM.
