Description
The Patient Care Coordinator handles inbound calls, emails, and social media enquiries for dental and medical services; schedules and confirms appointments across clinic locations; provides treatment and clinic information; verifies patient records; guides patients through pre- and post-treatment care; escalates urgent cases; monitors feedback; and supports clinic flow and service standards. The role requires at least one year of call center or front-desk experience in a dental, medical, or healthcare setting, communication and multitasking skills, knowledge of clinic software, and willingness to work shifts, weekends, or public holidays.
