Description
The Customer Service Associate handles retail store associate and customer inquiries and complaints through telephone, written, message, and email channels, resolves issues in accordance with company policy, captures contacts in a software application, and escalates matters as needed. The role works primarily weekdays from 10:30 a.m. to 7:00 p.m. with rotating Saturdays and Sundays, may require weeknight and weekend assignments, and offers a hybrid arrangement with at least three days per week in the Corporate Office. A high school degree or equivalent is required, while customer service, call center, retail, and related-degree experience is preferred; proficiency with Salesforce and Google is also required. The position pays $19.00 to $21.00 per hour and includes medical, dental, vision, paid time off, retirement, and other benefits.
