Description
The Customer Support representative will provide product and service support through telephone, email, online chat, and in person; collect and enter orders; handle customer questions and complaints; escalate issues as needed; resolve customer concerns; and maintain customer accounts and interaction records. The role is a full-time long-term contract in Rockville, Maryland, paying $20, and requires a high school diploma or equivalent, customer service experience, communication and computer skills, and the ability to pass a drug and background check. Health benefit coverage is available after 60 days of employment, with a 401(k) after one year and one week of accrued sick leave.
