Description
Smithfield is seeking a Customer Service Representative responsible for providing excellent customer service to route drivers, contract growers, and farm managers. This role involves managing customer inquiries, ensuring timely pickup of animal disposal using various vehicles and equipment, and coordinating schedules. Key responsibilities include establishing positive relationships, generating master schedules, troubleshooting operational delays, creating service reports, monitoring personnel/equipment locations, collaborating with management to adjust routes, handling customer complaints, ensuring regulatory compliance, conducting audits, maintaining departmental records, assisting with accident investigations, and adhering to environmental and safety policies.
