Description
Percepta is hiring a Customer Experience Specialist – Concern in Houston, Texas, to handle inbound and outbound customer calls, emails, and related cases; resolve customer concerns using knowledge-base tools, dealerships, subject-matter experts, and other resources; and maintain customer satisfaction and loyalty. The role requires a high school diploma, two years of customer relations or hospitality experience, strong communication and conflict-resolution skills, and the ability to work within the specified schedule. Benefits include health, dental, vision, life insurance, retirement and flexible spending accounts, paid time off, tuition reimbursement, and training programs.
