Description
The role provides after-sales customer service for Baxter products, handling phone and email inquiries, documenting complaints, creating service work orders, providing repair quotations, managing service contracts and preventative maintenance, invoicing chargeable repairs, investigating quality-related complaints, and supporting service reporting and trend analysis. The position requires at least two years of customer service experience or equivalent experience, knowledge of quality procedures, strong communication and interpersonal skills, computer literacy, and the ability to manage multiple tasks and identify process improvements.
