Description
Cogna is hiring a Customer Service Team Leader to coordinate and develop its customer service team, establish and improve service processes, plan strategically, monitor performance indicators, ensure compliance, train employees, resolve conflicts, and foster innovation. The role requires an undergraduate degree in a relevant field, leadership and customer service training, knowledge of SAA and process management tools, and prior experience managing customer service teams. It is an on-site position in Vila Mariana, São Paulo, with two possible Monday-to-Friday schedules.
