Description
The Customer Service Manager coordinates and develops a customer service team, monitors performance indicators, implements satisfaction strategies, manages internal and external conflicts, plans strategically, and trains staff. The role requires a degree in business administration, marketing, communications, or a related field, experience in team management and customer service, CRM and data-analysis knowledge, reporting and strategic-planning ability, quality-management certifications, and strong communication, leadership, conflict-management, and training skills. Benefits include scholarships, a birthday day off, SESC and Univers pharmacy partnerships, corporate university courses, Wellhub, the Ninho program, and mandatory life insurance.
