Description
The CIC Coordinator will manage daily customer service operations, plan priorities and allocate tasks, coach and monitor the team, handle complex customer cases across phone, email, and chat, analyze customer needs, record information in systems, collaborate with internal departments, support onboarding and training, and identify commercial opportunities. The role requires customer service experience, strong leadership and organizational skills, fluency in Dutch, French, and English, and willingness to work Saturdays every two weeks. It offers a temporary employment period followed by a permanent contract, with benefits including meal vouchers, mileage allowance, a staff discount, and potential company car and fuel card after six months.
