Description
This role is for a Customer Service Manager who takes full ownership of customer service operations. The manager will be actively involved in frontline support, managing customer service agents, and acting as the primary liaison between customers, logistics partners, and internal teams. Key responsibilities include proactive auditing of service channels, error prevention, ensuring timely deliveries, and driving improvements in customer interactions. The ideal candidate will possess strong communication skills, detail-oriented, adaptable, and customer-focused.
