Description
Kaufland e-commerce Services GmbH & Co. KG is hiring a Customer Service Development Manager to lead initiatives that improve the online marketplace’s customer service through process and software optimization, data and process analysis, and the implementation of AI and automation tools. The role evaluates customer-service-relevant developments, coordinates operationalization across the customer-service team, and collaborates with Tech & Product, support, logistics, finance, and legal. It is a full-time position available remotely within Germany or at the company’s locations in Köln, Darmstadt, Düsseldorf, or Berlin.
