Description
Eucalyptus is hiring a Customer Service Director to build and lead its growing patient and medical support operations in the Philippines. The role owns operational strategy, workflows, queue management, escalations, reporting, quality assurance, knowledge management, training, dashboards, and cross-functional launch readiness across phone, chat, and email support. It leads managers and supervisors, develops a meritocratic performance culture, and supports teams working mid- and night-shift hours. Candidates need at least 7 years of operations experience, preferably in healthcare or health-tech, with experience scaling support functions, managing CRM and ticketing systems, mentoring leaders, analyzing metrics, and working in a hybrid arrangement with at least two onsite days per week.
