Description
The role manages a shipping department and its dedicated team, overseeing daily operations, customer service, staffing, performance, workflow improvements, and compliance with company policies. It includes monitoring reports and schedules, handling escalated customer issues, coordinating shipments and ocean freight, and directing employee assignments and performance actions. The posting requires a bachelor’s degree or equivalent education and experience, 10–15 years of related experience including 10 years in leadership or management, 2–4 years of project management experience, Microsoft Office proficiency, and shipping or freight experience as an advantage.
