Description
The Customer Service Representative supports the sales team and customers by managing quotations and orders, following up on complaints, providing basic product and process advice, maintaining CRM/ERP records, coordinating with internal departments, supporting customer onboarding, and helping improve customer-service processes. The role requires secondary education, at least one year of customer-service experience, basic proficiency with Excel, CRM, and ERP, and competencies including customer orientation, collaboration, technical knowledge, and a data-driven approach.
