Description
The Customer Service Engineer performs basic and moderately complex troubleshooting and repair of end-user computing products such as PCs, desktops, laptops, tablets, and printers. The role also provides VIP client support, responds to change-management requests, installs new PC equipment, performs IMAC activities, and conducts desk-side support. Candidates typically need technical school certification or equivalent 2–4 years of relevant experience, OEM certifications, knowledge of software and hardware systems, ITIL understanding, and strong communication skills; A+ certification is desired.
