Description
The Customer Service Engineer provides technical support to international aviation customers after product delivery, diagnoses field malfunctions, handles complaints and service requests, creates technical reports and root-cause analyses, coordinates product changes, collaborates with R&D, Quality, Production, and Sales, and conducts customer and internal technical training. The role requires a degree in mechanical, electrical, mechatronics, or a comparable field, knowledge of electromechanical systems, strong German and English skills, and occasional travel; it offers performance-based compensation, flexible working hours, and remote-work options.
