Description
The Customer Service Representative supports customers through telephone inquiries, product quoting, order entry, lead-time and pricing confirmation, urgent-order expediting, quote follow-up, complaint and return information gathering, product testing, and customer-contact maintenance. The role works with Outside Sales Managers to maintain customer relationships, may provide samples, and may mail introduction letters to prospective customers. It has no supervisory responsibilities and requires two years of related experience or training, or an equivalent combination of education and experience.
